World-class
support, built for
mission-critical
credit operations.

Enterprise credit teams rely on Handle for more than software. They rely on us for responsiveness, reliability, and a support organization designed to keep complex operations running without interruption.

Trusted by the biggest credit teams in construction

Surcharge Management

Recover card costs without adding
operational burden.

Automate surcharges across every payment channel — the right way.

Protect critical workflows

Fast response times, clear escalation paths, and 99.99% uptime mean your payment workflows stay uninterrupted — even during high-volume or time-sensitive periods.

Get more value, faster

White-glove onboarding, role-based training, and ongoing optimization help teams operate quickly and operate with confidence across complex, multi-state environments.

Support that grows with you

A dedicated, multi-role support organization ensures continuity as your team scales. SLAs, performance, compliance, and service levels don't degrade as volume increases.

More than ticket resolution

Regular business reviews, proactive outreach, and strategic partnership help make Handle a strategic partner (not just a support desk) focused on measurable ROI and long-term success.

Industry-leading
responsiveness.

Handle tracks and enforces response-time SLAs across all priority levels to ensure issues are addressed quickly and consistently. Issues impacting lien rights, filings, or high-volume operations are escalated immediately to senior specialists.

White-glove onboarding
and implementation

From day one, your team is supported by specialists who understand multi-state lien and waiver workflows. What onboarding includes:

  • Guided implementation and system configuration
  • Data imports and validation
  • Best-practice workflow setup
  • Role-based training for your team

Ongoing optimization
and proactive support

Handle's Enterprise Support model is built for long-term partnership, not reactive troubleshooting. Ongoing support includes:

  • Quarterly Business Reviews (QBRs) to measure ROI and plan next steps
  • Regular reporting on SLAs, usage, compliance, and efficiency gains
  • Proactive check-ins and on-demand consultations

99.99% uptime, backed
by real infrastructure

Reliability you can trust.

Handle commits to 99.99% uptime, supported by robust cloud infrastructure and continuous monitoring.

If a disruption of any kind ever occurs, our team responds immediately to protect your workflows and keep your business moving.

"Handle provides advance lien waiver tools and a payment portal all in one place, making them unique in the market. Overall, our experience with Handle has been easy and effective."

Evelyn Quezada
Sr. Credit Manager at Floor & Decor

Ready to see

Handle in action?

See how construction's leading credit teams are protecting more revenue, eliminating compliance risk, and getting paid faster — all in one platform.
Contact Sales