CESG leverages Handle to protect their credit risk and project payments
Critical Electric Systems Group (CESG) is a leading provider of electrical services across the United States. Offering 24/7/365 on-demand customer service, CESG’s team has been designing, fabricating, installing, maintaining, and servicing turnkey solutions for customers in a wide variety of industries.
Since starting with Handle, CESG has transformed the way they protect their project payments and manage their credit processes. What used to be done through many manual repetitive processes, is now being optimized using Handle’s software tools to help reps save time and increase productivity.
Increased productivity and time savings
CESG performs hundreds of electrical projects at any given time, this can become a tough battle for the credit department to manage. Before using Handle, many of these processes were being performed and tracked completely manually. Deadline tracking for project payments, owner verifications, and much more was being tracked in spreadsheets and done over the phone.
Now, Handle’s software helps CESG keep track of all payment deadlines for every project automatically. No more spreadsheets and double data entry amongst various systems of record.
Owner verification is also performed instantly on every project entered into the Handle system, saving reps up to 5 hours each per week. This allows reps to focus their time on other areas of the business such as credit applications and collection processes.
“Handle has made managing and sending notices significantly easier for us -- especially in a remote environment. We love using the product,” said Kathleen Craig, Controller at CESG.
Instant Owner Verification & Deadline Tracking.
Facilitating remote work and visibility
COVID19 has forced many businesses to adopt remote work. At CESG, everyday roles in the Credit and Collections departments are crucial to the entire company’s cash flow. They had to facilitate a remote working environment quickly.
CESG searched diligently for a solution. They chose Handle for the ease of use, quick implementation, better pricing, time savings, and visibility across their team’s processes. Amplified due to the pandemic, CESG now has full visibility across all tasks performed amongst its many projects – whether they are in the office or working remotely.
