How Friedman’s transformed their credit processes using Handle
Since 1946, Friedman’s has been one of the leading home improvement suppliers on the west coast. From take-off service to material trade credit to job site delivery, Friedman’s supplies thousands of contractors with materials to get the job done.
Friedman’s was looking for a full cycle management platform to manage all of their credit and payment rights. Handle provided a solution to that and helped eliminate heavy manual work that was already being done.
Friedman’s Home Improvement sells a vast array of construction materials to hundreds of contractors at any given time. Most is sold on trade credit and with that comes complex paperwork and processes to ensure their payment rights for each product.
Before using Handle, every project had to be protected through repetitive tasks that were consuming their employee’s time. From keeping track of payment deadlines in a spreadsheet to manually mailing notices for projects, each process was becoming more unwieldy as they grew.
With Handle, Friedman’s has been able to send hundreds of notices as needed in minutes. All deadlines are also automatically tracked for each project to ensure they never lose their payment rights while waiting to get paid.
"It's hard to even explain how much time Handle's software has given us back -- it's just that impactful,” explains Sarah Briant, Accounts Receivable Manager at Friedman’s Home Improvement.
Team collaboration and visibility
There was a challenge with team collaboration within the credit and accounts receivable departments at Friedman’s before using Handle. With so many projects at the same time across different physical locations, it became tough to see an overview picture of what was happening within the entire organization.
Now with Handle, team leads and managers can quickly see all edits, projects, tasks, and more from their team across all locations. This also allows end-users to help coordinate with each other for more efficient communication – especially while working remotely.